1. WARRANTY AND DISCLAIMER
1.1 The courses, training programs, certifications, and related services provided by Grras Solutions Pvt. Ltd. (“Company”) are delivered on an “as is” and “as available” basis. While the Company makes reasonable efforts to ensure accuracy, quality, and relevance of course materials, it does not warrant or guarantee uninterrupted access, error-free content, or specific academic or career outcomes.
1.2 The Company does not guarantee certification success, examination clearance, employment placement, salary outcomes, or professional advancement unless expressly stated in writing. Individual performance depends on multiple external factors including effort, prior knowledge, and market conditions.
2. PRODUCTS OR PURCHASE
2.1 The Website offers professional training programs, certification courses, workshops, and related services (“Courses”). Enrollment in any Course shall be confirmed only upon successful receipt of full payment and written acknowledgment from the Company.
2.2 All fees once paid are non-refundable and non-transferable except where expressly approved in writing by the Company. The Company reserves the right to modify course structure, schedules, trainers, or content where necessary.
2.3 Failure to complete payment obligations or misuse of payment methods may result in suspension or cancellation of enrollment without prior notice and may invite legal action where applicable.
3. WEBSITE
3.1 The Website https://stage.grras.com/en-us and all materials displayed therein, including but not limited to text, course modules, videos, presentations, graphics, logos, downloadable resources, training documentation, software components, and digital assets, are the exclusive intellectual property of Grras Solutions Pvt. Ltd. Such materials are protected under applicable copyright, trademark, and intellectual property laws of India and international conventions.
3.2 Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content strictly for personal, non-commercial educational purposes. Users shall not reproduce, duplicate, copy, sell, resell, distribute, publish, broadcast, modify, reverse engineer, or exploit any portion of the Website or course materials without prior written consent of the Company.
3.3 Users agree not to upload malicious code, attempt unauthorized access to restricted areas, interfere with servers or networks, misuse login credentials, or engage in any activity that disrupts the normal functioning of the Website. The Company reserves the right to monitor usage and take necessary action in case of violation.
4. DISCLAIMER OF WARRANTIES
4.1 To the fullest extent permitted under applicable law, Grras Solutions Pvt. Ltd. expressly disclaims all representations and warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, or availability of services.
4.2 The Company does not warrant that access to the Website or Courses will be uninterrupted, secure, timely, or error-free, nor does it guarantee that any defects will be corrected immediately. Users acknowledge that technical issues, system downtime, maintenance, or third-party service interruptions may occur.
4.3 Any reliance placed on course materials or information provided through the Website is at the sole discretion and risk of the user.
5. LIMITATION OF LIABILITY
5.1 Under no circumstances shall Grras Solutions Pvt. Ltd., its directors, employees, trainers, affiliates, or partners be liable for any indirect, incidental, consequential, exemplary, special, or punitive damages arising from or related to the use of, or inability to use, the Website or Courses.
5.2 This limitation applies to damages arising from errors, omissions, service interruptions, delays in operation, loss of data, loss of business opportunities, third-party acts, or unauthorized access to user information, and this limitation shall apply whether or not the possibility of such damages was reasonably predictable at the time of service delivery.
5.3 In all cases, the total aggregate liability of the Company shall be strictly limited to the total amount of fees actually paid by the participant for the specific Course giving rise to the claim.
6. DISPUTE POLICY
6.1 In the event of any dispute, controversy, or claim arising out of or relating to these Terms, enrollment, payment, batch scheduling, certification, or use of the Website, the parties agree to first attempt resolution through written communication and good faith negotiation.
6.2 The user agrees not to initiate public complaints, defamatory statements, or third-party escalation without first providing the Company a reasonable opportunity to address the concern internally.
6.3 If the dispute remains unresolved within a reasonable timeframe, either party may pursue legal remedies in accordance with the governing law and jurisdiction clause mentioned herein.
7. BATCH SHIFT POLICY
7.1 The batch schedule is determined by the Company and may vary depending on availability, operational feasibility, and course structure. Batch shift requests shall be considered only upon written request and subject to seat availability.
7.2 The Company reserves the right to approve or reject batch shift requests at its sole discretion. A batch transfer, if permitted, may be allowed only once per enrollment and may be subject to administrative conditions.
7.3 Failure to attend scheduled sessions without prior written notice may result in forfeiture of eligibility for batch transfer.
8. INDEMNIFICATION
8.1 You agree to indemnify, defend, and hold harmless Grras Solutions Pvt. Ltd., its directors, officers, employees, trainers, affiliates, licensors, and partners from and against any and all claims, demands, liabilities, damages, judgments, losses, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to your breach of these Terms.
8.2 This includes claims arising from misuse of services, violation of intellectual property rights, unauthorized distribution of course materials, unlawful conduct, misrepresentation of information, or infringement of third-party rights.
8.3 The Company reserves the right to assume exclusive defense and control of any matter subject to indemnification at the user’s expense.
9. AGREEMENT TO BE BOUND
9.1 By accessing the Website, enrolling in any Course, or availing any service provided by Grras Solutions Pvt. Ltd., you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions and any related policies published on the Website.
10. GENERAL
10.1 These Terms constitute the entire agreement between the user and Grras Solutions Pvt. Ltd. regarding use of the Website and services and supersede all prior discussions, communications, representations, or agreements, whether oral or written.
10.2 If any provision of these Terms is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining provisions without affecting their validity and enforceability.
10.3 The failure of the Company to enforce any right, provision, or remedy under these Terms shall not be construed as a waiver of such right or provision in the future.
11. TERMINATION
11.1 Grras Solutions Pvt. Ltd. reserves the right, at its sole discretion, to suspend, restrict, or terminate user access to the Website, Courses, accounts, or related services at any time without prior notice, particularly in cases involving breach of these Terms, non-payment, fraudulent conduct, misconduct, or behavior harmful to the Company’s systems or reputation.
11.2 Upon termination, all rights granted to the user under these Terms shall immediately cease, and the user must discontinue use of course materials and Website resources.
11.3 Termination shall not entitle the user to any refund, compensation, or damages unless expressly approved in writing by the Company.
12. GOVERNING LAW
12.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of India.
12.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan.
